Shipping policy

Processing time
Every feelhappy item is handmade in London. Orders are dispatched within 2-5 days:
- Ready-made items: usually dispatched in about 2 days.
- Made-to-order items: please allow about 5 days for making before your parcel is sent.

Carrier and tracking
All orders are sent by Royal Mail with tracking. You will receive a tracking number by email once your order has been dispatched.

Where we ship
We currently ship to the United Kingdom, the United States, Canada, Australia, New Zealand and Japan.
We are not shipping to the European Union at the moment. We're sorry for the inconvenience and hope to reopen EU shipping in the future.

Shipping costs
Shipping is calculated at checkout based on the size and weight of your order and its destination. As a guide:
- United Kingdom: from £2.95
- United States & Canada: from £10
- Australia & New Zealand: from £16.30
- Japan: from ¥2,400
Larger orders cost more to ship. The exact amount is always shown before you pay.

Delivery times
Once dispatched, delivery times depend on Royal Mail. As a rough guide:
- United Kingdom: within 7 days
- United States, Canada, Australia, New Zealand and Japan: around 5-10 working days
Delivery can be faster or slower than this, especially around holidays and when parcels go through customs. You can follow your parcel at any time with your tracking number.

Address
Please check that your shipping address is correct before you pay. If you notice a mistake, contact us as soon as possible at feelhappy.official@gmail.com, before your order is dispatched.

Lost or damaged parcels
If your parcel seems delayed, please check your tracking first, then email feelhappy.official@gmail.com with your order number and we'll help. If your item arrives damaged, please contact us within 3 days of delivery, as described in our Refund Policy.